FAQs
Do you have a shop?
Yes! We have a studio based inside of Oh Darlin, 39 Dunes Way L5 9RJ. You can come in and try on any in stock items or arrange a fitting for a custom look.
How do I order a custom look?
DM us on Instagram @byesmerose with when you will need your order by and some inspiration pictures!
Are all items handmade?
All of our items are completely handmade, and our pre order items can be made to your specific measurements if you leave them in the notes at checkout. You can see our Size Guide on how to measure yourself!
How long will it take to receive my order?
If you ordered from our ready to ship section you will receive your item the next working day if ordered before 3pm with next day delivery. You can also collect from our studio, orders are usually ready for pickup within 24 hours. If you have pre ordered your pieces, they will take up to 14 days to be handmade and then shipped to you with the delivery option of your choosing or be available for pickup if you have selected this option.
What if my item doesn't fit?
We offer FREE alterations with every order to make sure you get the perfect fit! If you're local, you can come into our studio to get your item altered or post it to us if you're not. Alternatively, we also offer exchanges within 7 days of purchase.
Do you ship internationally?
We ship internationally using DPD, shipping rates can vary depending on your location. Check our delivery page for more info.