Returns & Exchanges

Returns/Exchanges?

If you purchase a ready to ship / in stock item it can be exchanged within 7 day of purchasing. We also offer free alterations on ALL of our outfits to ensure you have the perfect fit and therefore there are no refunds.

 

Pre order items are non-refundable or exchangeable as they are custom made specifically for you. Please ensure you are 100% confident with your order before placing it as it will be processed straight away. When ordering please select your general size and add your bust, waist, hip measurements and height at checkout to ensure you receive the perfect fit. If you don’t add your measurements your item will be made to our standard size guide and the above policy will still apply.

 

If you do not feel confident to measure yourself at home please pop into our Liverpool based studio to be measured by a member of the Esme Rose team.